This section covers interviews, articles I’m quoted in or reviews of my work. Some will point to the original article or if it is in print only, a copy has been reproduced on this site.

2012

  • February: 90 per cent of marketers using content marketing | Blog | Red Rocket Media
  • February: Email marketers advised to review B2B data to discover best time to send messages | Blog | Mardevdm2
  • March: SXSW Adventures | Blog | Imperica
  • March: Boost Business with email validation | Blog | Experian
  • April: Witnessing Creation | Review | Thoroughly Good Blog
  • August: How the riot recovery brought communities together | Article | Channel 4 news

2011

  • January: Communicating Authenticity | Blog | TruthPlane
  • February: Digital Surrey, GiffGaff and a model for a community powered business | Recording | Wobable
  • February: giffgaff – showing us the future | Review | Julius Duncan’s blog
  • February: Social Media Week in review | Review | Gorkana
  • February: Social Recruiting Conference | Review | HR Zone
  • February: A very social week in London | Review | The Lost Outpost
  • February: Tips for managing an online customer community from giffgaff | Review | Social Media Means Business
  • March: The Good, the Bad and the Ugly | Review | Martyn Stead
  • March: Technology and Marketing Advertising – Day 1 | Review | IncrediBull
  • March: Expert views on the risks and rewards of social CRM | Video | MyCustomer
  • April: B2B Social Media Case Study: Dell Vostro V 130 #TradeSecrets Campaign: getting the small business community talking | Blog | BizGrowth News
  • May: ECEW 2011 | Profile | The Focus Group
  • June: The emancipation of the charity employee | Blog | Rebooting Charity
  • August: The London riots clean-up | Blog | JustGiving
  • August: Online fundraising initiatives spring up in wake of riots | News | Civil Society
  • August: Battersea community rallies together after riots near Clapham Junction | News | Wandsworth Guardian
  • August: After Violence, Community Emerges… For Now | Blog | OneWorld
  • August: Heroes in the tweets | Blog | Plugged In
  • August: The revolution will be tweeted | Blog | Sam I Am
  • August: BBC volunteer leads Clapham clean up | Blog | Ariel (BBC)
  • August: Battersea businesses begin to assess riot damage | News | Wandsworth Guardian
  • August: England riots from the scene | News | BBC
  • August: Communities rally for riot clean-up | News | Channel 4
  • August: Riot clean-up brings 400 volunteers to Clapham Junction | News | BBC
  • August: London Riots: Social Media Mobilizes Riot Cleanup | Blog | Mashable
  • September: DOP – WTF? | Blog | Iain Weir’s ShutterItch
  • September: Q&A: RiotRemedy founder, Heather Taylor, talks community management | Interview | Immediate Future
  • October: Russian Embassy digital BBQ | Blog | A PR Guy’s Musings
  • October: New Web Series: Raptured | Listing | Slebisodes Web Series Guide
  • October: Raptured \ Episode 1.1 | Review | Thoroughly Good blog
  • October: Doomsday countdown, day three: The Amazing Criswell and the Denver goo | Preview | Denver Westword
  • October: Talking Wrap | Blog | Iain Weir’s ShutterItch
  • October: Riots: The Big Cleanup | Interview | ITV’s Daybreak
  • November: Wandsworth Civic Awards | Blog | Wandsworth Council
  • November: TechfluffTV joins the launch of the online web series Raptured | Review | Techfluff.tv
  • November: Raptured Captured: the making of a web series | Podcast | Off the Wall Post
  • November: Best of YouTube Live | Video | Those Video Guys
  • December: London riots ‘unlikely’ heroes awarded | News | SW Londoner
  • December: Six of the best are honoured as riot champions | News | This is London

2010

  • May: Community Relations | Interview [Audio] | Redcatco
  • May: Social Media in Business Conference | Review | Social Recruiter
  • May: Recording of my talk at SMIB10 | Recording | PCM Creative
  • Web editor Let’s Talk PayPal | Interview | SMIBEvents
  • May: The Media Coach – 28th May 2010 | Interview | The Media Coach Radio Show
  • July: Social Media Workshop Success | Review | Digital White
  • August: Transcripts of Foviance Customer Service roundtable discussion [PDF] | Discussion | Fovience
  • August: Article on National Complaints Day discussions | Opinion | MyCustomer.com
  • August: PayPal Builds Community and Slashes Costs with Internet Video | Interview | OnlineVideo.net
  • September: Geeks Speak: The social media machine | Interview | IT in Canada
  • October: Giffgaff proves communities respond to being rewarded | Opinion | New Media Age
  • October: First step when building online community is weighing up customer desire | Opinion | New Media Age
  • October: The positive cult of giffgaff | Interview | The fonecast
  • November: Beta expert highlight: Heather Taylor | Blog | MinuteBox
  • November: Social Media Week London Scores Stellar Advisory Board | Blog | Chinwag

2009

2008

  • August: Review: The Turner Plays At Camden Fringe | Review | Londonist

2007

  • July: London Theatre Guide Review of Hostage/ Bleach/ Burn | Review | London Theatre Guide
  • July: Metaroar review : Hostage/ Bleach/ Burn | Review | Metaroar
  • August: Londonist Review: Hostage/ Bleach / Burn | Review | Londonist

2006

2004

2001

  • June: Peak Review: Skidrow theatre | Review | The Peak

1999